• How many people need a phone extension?
• How many locations / offices?
• What phone system are you on today?
• What's the main number callers dial?
• How do calls route when they arrive?
• Do you have a receptionist or auto-attendant?
• What departments or teams need their own group?
• What happens after hours?
• Do people use desk phones, cell phones, or laptops?
• Do you need call recording?
• Do you send or receive faxes?
• Any HIPAA or compliance requirements?
• What are your biggest pain points today?
• When are you looking to make a change?